Privacy Policy
Protection of personal data according to the GDPR
Through this website, personal data necessary for the management and maintenance of some of our services is collected.
We inform you that the owner of the website (responsible for the treatment) complies with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD), the EU Regulation 2016/679, General Data Protection (hereinafter, GDPR) and other regulations in force and applicable at all times, ensuring the correct use and treatment of the user's personal data.
In accordance with article 13 of the RGPD and 11 of the LOPDGDD, this Privacy Policy applies to the processing of personal data that MULTISERVIHOGAR SOLUCIONES, S.L performs as data controller, in relation to the data that users and/or Clients (individuals) provide as a result of the request for information and/or contracting of the services and/or products that it provides and sells through this web page, or collected in any of the sections of the page.
Identity of the person responsible for the processing of your personal data:
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Responsible for the treatment: MULTISERVIHOGAR SOLUCIONES, S.L.
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Home:Sotovila Business Center, Office 0.12, Guadacorte 11379 Los Barrios
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NIF: B06850978
PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA
Your personal data will be used for the generic purpose of managing and controlling the commercial relationship established between the user and the data controller, and specifically for:
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Manage full access and correct use of services and/or products by users.
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To communicate with users in response to incidents, requests, comments and questions that you make through the services and/or products, as well as the contact forms on our website (including emails and/or phone calls) .
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To provide, update, maintain and protect the services and/or products and activities.
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To offer new services and/or products, special offers or updates.
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Where appropriate, manage personnel selection processes in worker and/or collaborator selection processes.
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Communications: We may send you emails, messages and other types of communication in reference to the services and/or products, technical questions and changes in them. These communications are considered part of the services and/or products and you cannot opt out of them.
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In your case, commercial communications (marketing): We may use your personal data to contact you, both electronically and non-electronically, to carry out surveys, obtain your opinion about the service provided, and, occasionally, to notify you of changes, important developments of the services and/or products, offers and/or promotions of our services and/or products or of third-party companies related to us. These commercial offers will be, in any case, expressly and separately authorized by the user, who may revoke the consent given to receive these communications at any time, using the mechanism implemented for this purpose in them, or, from the preferences of the client/user account.
We will not process your personal data for any other purpose beyond those described above, unless it is imposed by law or there is a judicial and/or administrative requirement that implies data processing for purposes other than those stated.
CONSERVATION PERIOD
The personal data provided will be kept and processed as long as the relationship for the provision of services and/or products is maintained, as well as the terms imposed by the regulations applicable to the data controller, all without prejudice to the possibility of exercising your rights in terms of data protection (access, rectification, deletion, opposition, limitation, portability and not being subject to automated individual decisions).
The personal data of the persons interested in receiving information about the services and/or products will be kept in the system indefinitely as long as the interested party does not request their deletion.
LEGITIMATION OF TREATMENT
MULTISERVIHOGAR SOLUTIONS, S.L. treats your personal data in accordance with the following two legal bases:Consent of the interested party (1),the execution of a contract or pre-contractual measures(3) andlegitimate interest (2).
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The consent of the interested party lent for the purposes described above, which will be requested:
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Before proceeding to process your data,
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In the registration/contracting process as a client or,
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At the time of sending commercial communications from MULTISERVIHOGAR SOLUCIONES, S.L.
The requests for information that you send us require that the interested party voluntarily provide us with the necessary data to be able to meet the requests. However, the interested party may freely refuse to provide us with this data or, subsequently, revoke the consent previously granted to process their data. In these cases, the refusal to provide personal data will mean the impossibility of meeting the requests of the users, and the revocation of the consent given will not affect the treatments based on the consent of the interested party carried out before it was revoked.
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Data processing by MULTISERVIHOGAR SOLUCIONES, S.L. is necessary for theexecution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures.
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The legitimate interest of MULTISERVIHOGAR SOLUTIONS, S.L. in maintaining and retaining its customers and/or users and better meeting their previously expressed expectations or interests, for example: improving the products and/or services offered, managing requests, queries or claims, offering products similar to those contracted, informing about promotions and current discounts, among others. All of the above shall be understood without prejudice to compliance by MULTISERVIHOGAR SOLUCIONES, S.L. of the rest of the obligations related to the sending of commercial communications by electronic means regulated by Law 34/2002, of July 11, on services of the information society and electronic commerce.
MULTISERVIHOGAR SOLUTIONS, S.L. understands that, by providing us with their personal data, the interested party guarantees and is responsible for the veracity, timeliness and accuracy of the same, and that they expressly accept and consent to their treatment for the purposes described above.
RECIPIENTS OF INTERNATIONAL ASSIGNMENTS OR TRANSFERS.
In general, MULTISERVIHOGAR SOLUCIONES, S.L. will not transfer your personal data to third parties unless we are legally obliged to do so or you have expressly authorized us to do so when using our services and/or products.
MULTISERVIHOGAR SOLUTIONS, S.L. will not make international transfers of personal data collected through this website, except in the following cases:
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That the international transfer of data is necessary for the execution of a contract or pre-contractual measures in which the interested party is a party.
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That the international transfer of data is necessary by application of current legislation.
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That the international transfer of data takes place with the express consent of the interested party.
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That the international transfer of data takes place because the web page is hosted on servers located outside the European Economic Area.
In any case, in the cases in which international data transfers may take place, MULTISERVIHOGAR SOLUCIONES, S.L. will verify that the data importing country guarantees an adequate level of protection in application of current regulations.
RIGHTS OF INTERESTED PERSONS.
The data protection regulations allow you to exercise your rights of access, rectification, opposition, deletion (“right to be forgotten”), limitation of treatment, portability and not to be subject to individualized decisions before the data controller. Next, we explain what these rights consist of:
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Right of access: It allows the interested party to know and obtain information about their personal data submitted to treatment.
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Right of rectification: It allows correcting errors, modifying the data that turns out to be inaccurate or incomplete and guaranteeing the certainty of your personal data.
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Right of erasure: It allows you to request the deletion of your personal data when they are no longer necessary for the execution or provision of the service.
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Opposition right: Allows the interested party not to carry out the processing of their personal data or its cessation, except for legitimate reasons or for the exercise or defense of possible claims, in which case we will keep them blocked for the corresponding period.
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Right to oppose the sending of advertising:Interested parties may oppose the sending of commercial communications. In that case you can revoke your consent to receive these notifications at any time.
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Treatment limitation: In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of claims.
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Data portability: Interested persons can request to receive the data that concerns them and that they have provided us or that – whenever technically possible – we send them to another data controller of their choice, in a structured format for common use and mechanical reading.
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Right not to be subject to automated individual decisions (including profiling): Interested persons have the right not to be subject to a decision based on automated processing that produces legal effects or significantly affects the interested party.
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Possibility to withdraw consent: The interested party has the right to withdraw the consent given at any time, without affecting the legality of the treatment based on the consent given at the time of providing us with their data.
If you wish to exercise any of the rights set forth, please contact us through the contact information that appears in "Identification of the person responsible for the processing of personal data", in which you include the following information: Name and surname , ID number, postal and/or electronic contact address, indicating the type of right and specifying its conditions. We may ask you for additional information in order to verify your identity.
Possibility of claiming before the Control Authority: MULTISERVIHOGAR SOLUCIONES, S.L. It also informs you of your right to file a claim with the Spanish Agency for Data Protection (www.agpd.es) if you consider that the treatment does not comply with current regulations.
ADDITIONAL INFORMATION
Minors
MULTISERVIHOGAR SOLUTIONS, S.L. recommends the use of this website to people over 18 years of age. If access is made by minors under 14 years of age, the consent of the parents, guardians or legal representatives of the minor will be necessary to carry out the processing of their personal data. The parents, guardians or legal representatives of the minor will be solely responsible for the content to which the minor may have access when visiting our website.
Social networks
It is possible that MULTISERVIHOGAR SOLUCIONES, S.L. Have profiles on different social networks. It is also possible that the user can access the private spaces that may exist on this website through their accounts on social networks, instead of accessing with a username and password. In these cases, users who provide their personal data with the information available through their account and/or user profile on social networks are informed that this is responsible for the processing of data processing carried out, unless expressly informed of other conditions in a specific treatment.
Retention of certain data
MULTISERVIHOGAR SOLUTIONS, S.L. informs that, in compliance with the provisions of Law 25/2007, of October 18, on the conservation of data related to electronic communications and public communications networks, you must retain and preserve certain traffic data generated during the development of the communications in order to transfer them to the legitimate authorities, when the legal circumstances provided therein concur.
recorded data
Our servers collect information automatically when the user uses the web services. This log data may include the IP address, the identification of the device from which the products are accessed, the operating system, and the configuration of the device, among others.
Security measures
In addition, you are informed that the owner of the website (responsible for the treatment) has implemented the necessary technical and organizational security measures to guarantee the security of your personal data and prevent its alteration, loss and treatment and / or access unauthorized, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether they come from human action or from the physical or natural environment. Likewise, additional measures have been established in order to reinforce the confidentiality and integrity of the information in your organization, continuously maintaining the supervision, control and evaluation of the processes to ensure respect for the privacy of the data.
C.cookies
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